Why is this happening ? Is is hardware or Software related ?

DEBABRATA_SAHA
DEBABRATA_SAHA Member Posts: 1 New User

This is coming on my screen suddenly and I can't do anything about it.

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,819 Trailblazer
    edited August 30

    It's probably the NVIDIA display driver that you need to uninstall but since you can't boot anymore to Windows you have to try to reboot and as soon as you see the Acer logo quickly press Alt + F10, hopefully that will give you the blue Troubleshoot menu, if that doesn't work you need to reboot with the Windows USB recovery flash drive, if you don't have that you can make a Recovery disk on another PC with the same Windows version, stick a 10GB USB flash drive in the USB port of that PC and in Windows Search type recovery disk and click on Yes, takes 40 minutes to create, boot your laptop with that Recovery disk and in the blue Troubleshoot menu click on Advanced and Restart-F4 (Safe Mode), open Device Manager and uninstall the NVIDIA display driver in Display Adapters, if you only see the Intel UHD graphics driver uninstall that one and reboot.

  • Axxo
    Axxo Member, Ally Posts: 701

    Hello DEBABRATA_SAHA,

    Please follow the steps below:-
    Start your computer and as soon as the windows logo shows on or the spinning dots near bottom of your screen press and hold the power button to power off your device.
    Repeat this 2-3 times, then you will get a text at the middle bottom of your screen saying "preparing automatic repair"
    Then, you may be asked to choose an account to continue. Next, type the password of the selected administrator user account. If you are not prompted for this information, skip to the next step.

    Chances are that windows 10 will to try to make an automatic diagnosis of your PC without telling you to select an admin account

    In both the cases, you may get "automatic your PC didn't start correctly" click on the advanced options button Click on troubleshoot then Follow the path “Advanced options -> Startup Settings -> Restart.

    Press 6 or F6 to go into “Safe Mode with Command Prompt.”

    Then if you still get the same blue screen,

    If yes then follow the same steps (Start your computer till Advanced options)

    then click on Command prompt and type sfc /SCANNOW

    wait for a while and then restart your PC

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.