Charger problem with notebook AN515-57, the screen has been turning off randomly for a couple

I've been experiencing some technical problems with my notebook. I had already sent it previously twice for repair, regarding problems with the battery charger, which were later solved. Now, the screen have been turning off randomly for a couple of seconds, which happens once or twice a day. Also, when I connect or disconnect the battery charger, its causes some sound distorcion, which also lasts a couple of seconds. Third thing: it doesn't go into "stand by" mode when I close the Notebook, increasing battery consumption and reducing battery life. I tried contact twice this week, through the chat support, but didn't have any answers back.

[Edited the topic title to include the topic issue.]

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StevenGen

https://community.acer.com/en/discussion/711376/technical-problemas-with-notebook-an515-57

Make sure that you have the latest bios version: 1.20 installed in your Nitro 5 AN515-57 and when you do this bios update and start the bios flash within Win-11, do not touch and/or power off the laptop or reboot. allow the Insyde flash program to start the Insyde version 1,20 flash and only use the laptop when the laptop has completed rebooted with the Win-11 screen on its own. It takes about 5 minutes, as and otherwise if you try to reboot when the screen is black, you will disturb the bios flash and will brick the laptop, this is how the new Insyde bios software flashes work from Acer as you don't need to reboot the laptop like with the old bios flashes, so be aware.

Then do a clean install of Win-11 onto your Nitro AN515-57 laptop, first construct a new installation boot USB with Rufus 4.5 and put the ,ISO Win-11 23H2 version OS onto the USB and have the AN515-57 unzipped IRST (Intel® Rapid Storage Technology) Driver version: 18.6.1.1016.2 so that the Win-11 installation recognizes the AN515-57 Ml2 SSD boot drive, then do all the Win-11 updates.

With the "screen have been turning off randomly for a couple of seconds" it could be a hardware issue like an eDP cable that is faulty that controls the data and power to the screen and that could be faulty, or its the screen or its the screen which you will need to take your laptop to a technician to diagnose and fix.

eDP cables for the AN515-57

Also, follow community members GAMING6698 excellent guide - Windows 10/11 optimization guide for gaming Windows 10/11 optimization guide for gaming — Acer Community as afterwards your Nitro 5 AN515-57 should not be having any of the problems above, as those issues are mainly because of a setup issue. Good luck and hope this helps you out.

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Axxo

I am really sorry for the inconvenience. Let us do the basic steps first.

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )