Acer Spin 5 keyboard issues, Stops working on Lock screen & Whatsapp and Touch Keyboard fails

A_Barrera
A_Barrera Member Posts: 2 New User
edited August 24 in Swift and Spin Series

For some reason my keyboard stopped working on certain places.

Usually I could move on from the lock screen by typing space but now I can't, it also doesn't type anything at all on the WhatsApp Windows app and the touch keyboard just stopped working altogether

[Edited the thread to add issue detail to the title]

Answers

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Which Spin 5 model do you have? There have been a lot of different ones over the years. Your full model number is usually on the same sticker as your serial number, it should look something like SP5xx-xxx-xxxx. Does the keyboard work in the BIOS menus? If so that tends to point more toward a Windows issue than hardware. In that case, try removing the keyboard drivers, then reboot to force a reinstall.

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  • Axxo
    Axxo Member, Ally Posts: 860

    Steps to Fix unresponsive laptop keyboard:-


    Reboot Your PC. Have you tried turning your computer off and on again?
    Narrow Down the Issue.
    Reinstall Your Keyboard Driver.
    Adjust Your Keyboard Settings. Change Your Keyboard Layout.
    Remove the Battery & reinsert and check.

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