Predator Helios Neo 16 has been crashing and getting BSOD.

kim27x
kim27x Member Posts: 6

Tinkerer

Answers

  • kim27x
    kim27x Member Posts: 6

    Tinkerer

    Hello, my Acer Predator Helios Neo 16 i5 13500HX RTX 4050, which I bought in July 2023, has been crashing and getting BSODs for the past two weeks. Could this be related to the Intel 13th/14th gen issue? The crashes started only 2 to 3 weeks ago.

    My games don't crash when I play in Quiet mode or when the charger is unplugged, but as soon as I plug in the charger or switch to Balanced/Performance mode, the game crashes and sometimes causes a BSOD.

  • Safi25
    Safi25 Member Posts: 2 New User

    same Laptop , Problem is graohics driver crashed in valorant and other games recently, worked smooth for a year

  • safiii
    safiii Member Posts: 1 New User

    hey bro did u find any solution same problem it only crashes when plugged in , i visited service center as well they just told me to pay 35000 for motherboard replacement as it is out of warranty now, i have reset it , uninstalled drivers in safe mode with ddu, i am very frustated now , paid almost 1 lac 10k for this piece of ***** 😔

  • kim27x
    kim27x Member Posts: 6

    Tinkerer

    No solution yet.

    The only workaround I have is to switch to Nvidia GPU only when playing games.

    It still crashed occasionally.

    I keep getting this error when the crash happens: