My new acer predator neo 16 laptop keeps freezing randomly

Jackp2003

My new acer predator neo 16 laptop keeps hanging for like a second, and its getting really annoying, ive only had my machine for less than two weeks, while im playing a game, it freezes, while watching youtube it freezes, while on discord, it disconnects my wireless headphones, ive tried reinstalling my graphics drivers, my sound drivers, everything.

specs: CPU: Core i9 14900HX
GPU:Nvidia 4060
SSDs: 1TB + 4TB SSD
16GB RAM

[Edited the thread to add issue detail to the title]

Puraw

https://community.acer.com/en/discussion/711199/my-new-acer-predator-neo-16-laptop-keeps-freezing-randomly

For a full refund you can return it to the retailer within 15 days after delivery or demand a new unit.

StevenGen

https://community.acer.com/en/discussion/711199/my-new-acer-predator-neo-16-laptop-keeps-freezing-randomly

Just some further advice, as you don't just reinstall audio drivers and NVidia drivers, you need to set your PHN16-72 gaming laptop up properly and have the latest bios version 1.12 installed and all the windows updates and follow this guide for proper gaming setup of your laptop at Windows 10/11 optimization guide for gaming — Acer Community as doing all this will make your PH16-72 gaming laptop preform at its best. Good luck.

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Jackp2003

i did the guide as it said. it still freezes randomly for a second. i checked event viewer and found this: The description for Event ID 1025 from source AcerDeviceInfoAgentService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. i dont think its a CPU issue. the event viewer does not have any events involving the CPU or GPU at all

Muhil

@Jackp2003 is ur gpu idling after gaming or using the nvidia gpu ?

Jackp2003

the GPU is being used and isnt broken, it displays perfect graphics. i do not think there is anything wrong with the GPU at all. all my games detect and use the Nvidia GPU

Simon911

can you boot it into safemode to see if its the same. What are the temperatures? I would completely remove the graphics driver using DDU and reinstall it

Jackp2003

i did that, i removed the GPU driver and reinstalled it in safe mode

William_mk2

@Jackp2003

Try windows + r

on the run window - type "systemreset"

It will show you to do keep my files, remove everything

Try keep my files and check whether the computer is working fine

If not, try remove everything and check..

If it is still not working contact the acer warranty dept.

Axxo

Here are some of the steps to speed up your computer.

Try windows + r - on the run window - type msconfig - click okclick on services
check - hide all microsoft services
click on disable all
click on startup
disable all the startup items
click on apply - ok - restart the computer. Loading process will be very fast now..

Note:
You can always enable the services and startup items later or set it to
normal startup from selective startup later on the General tab

Try windows + r - on the run window - type appwiz.cpl - click okit will show you the list of programs
remove all the unwanted third party programs.
Please don’t remove any drivers.If you are not sure , please don’t remove it.

Try windows + r -
on the run window type temp - click ok - it will show you the bunch of
files - try ctrl + a - select all files - press the shift key and click
on delete files

Try windows + r - on the run window type
%temp% - click ok - It will show you the bunch of files - try ctrl + a

• select all files - press the shift key and click on delete files

If you are not able to remove some files - click on skip and then click click on continue..

Try windows + r - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumnail
Delete the items which are checked

Try windows x - on the menu - chose command prompt admin or power shell admin
click on yes
on the blue or black window type sfc /scannow
It will be running till 100 %

Try to do a chrome reset
open chrome
click on three dots on top right corner
click on settings
Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings
Open chrome
it will work faster now

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

or

Try windows + r using keyboard
on run window - type systemreset

It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my
files ) - all your personal files like pictures, music , documents ,
videos will still be intact. Only the applications will be lost

If
you do reset ( remove everything ) - you are doing a factory
default. It will become like a day one computer. It will wipe out
everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There
are two alt keys on the keyboard. If you look at the bottom row of
keyboard you can see the one on the left side of space bar and the other
on the right side of space bar. The alt key on the right side will be
looking like alt, alt gr or alt car. Turn off the computer. Hold the
alt key on the left and tap f10 continuously. It will go to repair
mode. It will show you chose an option, continue, troubleshoot. If it
is not going to repair mode, turn off the computer. Turn on the
computer. Hold the right alt key ( alt gr or alt car or alt ) and then
tap f10 continuously. It will go to chose an option continue and
troubleshoot..

It will show you chose an option, continue, troubleshoot Go to troubleshoot - click on reset this pc - click on keep my files ( only applications will be lost ) choose your account and type your password - click on local reinstall - click on reset It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything
– click on local reinstall – just remove my files – click on reset
It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything
– click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10
or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and
remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

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