Why does my e5 417 touch not turn on?

Sb737
Sb737 Member Posts: 1 Newbie

The battery is in and even with the charger plugged in it never turns on. The charging light comes on but when i press the power button the other light flickers.

Is there anything i can do to fix it???

Answers

  • StevenGen
    StevenGen ACE Posts: 11,936 Trailblazer
    edited August 17

    There is no such model as the Aspire E5-417, did you mean the Aspire E5-471?

    And if the laptop doesn't turn on problem could be because the battery is too old and needs replacing as this is a 2014 laptop model and if you haven't replaced the battery the laptop needs replacing. Also check the adapter charger if its not faulty,

    The touchpad is also a component that if the drivers are installed correctly should work, and if it doesn't then you need to replace the touchpad. The problem could be that the DC_IN port is faulty or the main power rail has faulty components, all this has to be diagnosed by an experienced technician as you can't do this work yourself.

    Aspire E5-471 oem parts

    Touchpad

    Cables

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 12,820 Trailblazer

    I believe you mean E5-471 there is no e5 417 model, check the back of the laptop for the correct model.
    This is a 2014 laptop mainly with Window8.1 drivers, upgraded to Windows10; did you upgrade BIOS to version 1.25? What W10 version was your last update 22H2 19045.4780? If your system, no longer receives upgrades and you are still not on W10 22H2 there may be driver issue. Also, the battery is 8 years old and if never replaced it will have died by now, I recommend you try that first.