Acer Support - Site Errors block Live Chat Support and Case Lookup

dwainetrain
dwainetrain Member Posts: 1 New User

Hello, I've tried to both check on the status of my case, and tried to start a live chat session. In both cases the page errors and does not load when I click the "Check Status" or "Start Conversation" button. This is preventing me from getting my return going, since I was sent an email that contains a bad link for the return label. Browser is up-to-date Chrome with all Ad Blocking disabled, current Mac OS.

Here are the browser errors:

   POST https://service.acer.com/api/status/request 502 (Bad Gateway)

send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
getStatus @ clientForm.js:184
setState @ clientForm.js:498
setState @ clientForm.js:656
submitCustomerInformation @ clientForm.js:975
onclick @ US/:279
jquery.3.5.1.min.js:2

   POST https://service.acer.com/api/event/log 502 (Bad Gateway)

send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
logEvent @ clientForm.js:311
submitCustomerInformation @ clientForm.js:973
onclick @ US/:279
jquery.3.5.1.min.js:2

   POST https://service.acer.com/api/suggestions/request 502 (Bad Gateway)

send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
searchSuggestedActions @ clientForm.js:373
setState @ clientForm.js:508
setState @ clientForm.js:656
submitCustomerInformation @ clientForm.js:975
onclick @ US/:279
jquery.3.5.1.min.js:2

   POST https://service.acer.com/api/articles/search 502 (Bad Gateway)

send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
searchSmartAssist @ clientForm.js:359
setState @ clientForm.js:515
setState @ clientForm.js:656
submitCustomerInformation @ clientForm.js:975
onclick @ US/:279
jquery.3.5.1.min.js:2

   POST https://service.acer.com/api/event/log 502 (Bad Gateway)

send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
logEvent @ clientForm.js:311
(anonymous) @ clientForm.js:214
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
e @ jquery.3.5.1.min.js:2
t @ jquery.3.5.1.min.js:2
setTimeout
(anonymous) @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
fire @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
s.<computed> @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
l @ jquery.3.5.1.min.js:2
(anonymous) @ jquery.3.5.1.min.js:2
load
send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
check8x8Schedule @ clientForm.js:105
launchChat @ clientForm.js:205
setState @ clientForm.js:631
submitLaunchChat @ clientForm.js:982
(anonymous) @ clientForm.js:618
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
s.<computed> @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
l @ jquery.3.5.1.min.js:2
(anonymous) @ jquery.3.5.1.min.js:2
load
send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
getStatus @ clientForm.js:184
setState @ clientForm.js:498
setState @ clientForm.js:656
submitCustomerInformation @ clientForm.js:975
onclick @ US/:279
jquery.3.5.1.min.js:2

   POST https://service.acer.com/api/session/metadata 502 (Bad Gateway)

send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
saveSessionMetaData @ clientForm.js:344
(anonymous) @ clientForm.js:242
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
e @ jquery.3.5.1.min.js:2
t @ jquery.3.5.1.min.js:2
setTimeout
(anonymous) @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
fire @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
s.<computed> @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
l @ jquery.3.5.1.min.js:2
(anonymous) @ jquery.3.5.1.min.js:2
load
send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
check8x8Schedule @ clientForm.js:105
launchChat @ clientForm.js:205
setState @ clientForm.js:631
submitLaunchChat @ clientForm.js:982
(anonymous) @ clientForm.js:618
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
s.<computed> @ jquery.3.5.1.min.js:2
c @ jquery.3.5.1.min.js:2
fireWith @ jquery.3.5.1.min.js:2
l @ jquery.3.5.1.min.js:2
(anonymous) @ jquery.3.5.1.min.js:2
load
send @ jquery.3.5.1.min.js:2
ajax @ jquery.3.5.1.min.js:2
getStatus @ clientForm.js:184
setState @ clientForm.js:498
setState @ clientForm.js:656
submitCustomerInformation @ clientForm.js:975
onclick @ US/:279