The keyboard on my predator helio neo 16 laptop does not work
Hello, I had not turned on my laptop for a few days and today I had to use it and when I wanted to log in the keyboard did not respond, I thought it was some update problem, I connected an external keyboard, I updated, and it seemed to have worked because it let me write for a few minutes, but after a while it stopped working again, now I have noticed that when I turn on the laptop for a few seconds it lets me press keys and it works but after a few seconds it doesn't, any idea what I could do?
Answers
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If the same thing happens with the external USB keyboard restore your system with a restore point before the KB problem started, type restore in Search (see picture). If only with the integrated KB you may have a HW issue (cable or KB) and should bring the laptop to Acer Services in your country for checking.
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It's strange, if I pressed the laptop keyboard first when putting an external one on it, it still won't let me press any letters other than some keys such as numbers, enter, +, -, among others, but the others don't do anything talking about the external keyboard, I will try to reset that, although I don't know if it will do anything since I reset it to how it came from the factory.
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