Mode

The keyboard on my predator helio neo 16 laptop does not work

Member Posts: 4 New User

Hello, I had not turned on my laptop for a few days and today I had to use it and when I wanted to log in the keyboard did not respond, I thought it was some update problem, I connected an external keyboard, I updated, and it seemed to have worked because it let me write for a few minutes, but after a while it stopped working again, now I have noticed that when I turn on the laptop for a few seconds it lets me press keys and it works but after a few seconds it doesn't, any idea what I could do?

Answers

  • ACE, Member Posts: 15,339 Trailblazer

    The keyboard on my predator helio neo 16 laptop does not work

    If the same thing happens with the external USB keyboard restore your system with a restore point before the KB problem started, type restore in Search (see picture). If only with the integrated KB you may have a HW issue (cable or KB) and should bring the laptop to Acer Services in your country for checking.

  • Member Posts: 4 New User

    It's strange, if I pressed the laptop keyboard first when putting an external one on it, it still won't let me press any letters other than some keys such as numbers, enter, +, -, among others, but the others don't do anything talking about the external keyboard, I will try to reset that, although I don't know if it will do anything since I reset it to how it came from the factory.

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register