What's wrong with my display?Helios 300 (PH315-52) my laptop screen only turns on in certain angles

Sarweshh
Sarweshh Member Posts: 1 New User
edited August 3 in Predator Laptops

I have a 2019 Helios 300 (PH315-52) and my laptop screen only turns on in certain angles. And only has back light on with no thing being displayed at other angles. How do i solve this please help!

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,065 Trailblazer

    That indicates a bad contact either with the eDP cable/plug or magnetic lid switch, replace the eDP/LCD cable or bring the laptop to Acer Services in your country to check the panel and ePD cable.

  • StevenGen
    StevenGen ACE Posts: 12,489 Trailblazer
    edited August 4

    Just some further assistance and things that you should consider, check the internal eDP cable of your laptop at the screen plug end and at the mainboard plug end, undo the plugs and check if the eDP pins are not burnt and/or shorted, but before you unplug the eDP cable make sure that you unplug the laptop charger adapter and unplug the main battery so that there is NO POWER going into your PH315-52 laptop, as if you don't, you will cause major damage to the laptop and you could even brick the laptop completely, so be very careful and do that first!

    The below list are all the eDP cables that are fitted to your PH315-52 laptop and the specs of the screens for your information if you need to change these parts.

    Note: If the eDP cable pins are shorted and/or burned take your laptop to a technician and get them to fix this problem as it’s a very complex problem to fix and it can't be reset and/or fixed without specialist microscopic soldering tools, so don't attempt any repairs on your laptop. Good luck and hope this helps you out further.

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