I couldn't get audio working on my Nitro 5 when connected to a Lightning dock

MykH
MykH Member Posts: 1 Newbie

The Windows Audio service would shutdown, troubleshooting would start the service, it'd pop as enabled then disable again. Multiple devices would be displayed (copies of the same services). Microsoft support got it working before it stopped again. Finally found an article on reddit suggesting that my logitech camera could be causing the problem. I have disconnected the logitech webcam and it's now working. Just thought I would share.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,687 Trailblazer
    edited August 2024

    Yes there are allot of variables that make the audio in the Nitro gaming laptops work, like the Realtek, Intel and NVidia audio drivers that are a part of their graphics and other components that use the audio which can get corrupted or incompatible with the audio drivers especially through a hub. As it is all the audio drivers that make the audio work in the Nitro laptops are fickle and do get corrupted and it especially affects the ability to change the volume levels of the audio. I use the FREE SoundFx audio enhancer with my 2.5 years old Nitro 5 laptop that has allot of presets and its an excellent audio app that annuls the audio volume issues and errors that restricts volume up or down level intensity.

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