Helios 300 random crashing (PH315-55)

alexx345
alexx345 Member Posts: 1 New User

Ive been having this problem for over 2+ years now, basically I purchased a Helios 300 laptop in Christmas of 2022. and for the first few months of ownership, it didn't crash at all. In Feb 2023, it started crashing without a BSoD, every month or week it would do this, eventually where it actually had a bsod, with the IQRL error code, which never happened again. The crashes have the weird audio bug you would probably get if your PC bsod, but it never showed the BSOD. Can anyone help me with this problem? Its getting worse, its been happening 2 to even 1 days now. Event viewer says that Netw10 failed and my WiFi Driver is corrupted, and Reliability Monitor says that a hardware error is causing this problem. It only happens when gaming (plus, the game isnt even high end, doesn't use realistic graphics and i locked it to 60 fps and it still crashes)

Specs:

GPU: NVIDIA RTX 3060, (Laptop GPU)

CPU: Intel i7-12700H

SSD: NVMe KINGSTON SNV2S1000G

WiFi: Killer AX1675i

RAM: DDR5 32GB (31.7 Usable)

Windows 11 Home (switched to Pro)

Answers

  • StevenGen
    StevenGen ACE Posts: 12,088 Trailblazer

    Have you updated the bios of your Predator PH315-55 laptop, as there are a few Wi-Fi fixes in the bios versions for this laptop, as the bios updates on this laptop are accumulative and updating to the last bios version 1.12 also updates all the fixes of all the previous bios versions.

    Go to the Predator PH315-55 laptops Acer support page and download the last bios of your PH315-55 laptop version 1.12 - as updating this bios version also updates the bios version 1.08 which fixes the following "1. Update MCU. 2.Update Wi-Fi 6E country list. 3.Update DPTF table. 4.Update to 22H2 SV2" and should fix your networking problems that Netwtw10.sys error Blue Screen due to faulty network driver and corrupt system files. Install the latest Killer AX1675i cards Intel® Killer™ Performance Suite version 35.24.5378

    Otherwise, and if the above does not fix the issue(s), then your Killer AX1675i card could be faulty (which is very unlikely but could be a reason also) so check that out. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Muhil
    Muhil Member Posts: 511 Skilled Practitioner WiFi Icon
    edited August 2

    @alexx345 what intel gpu driver version are u using?