Predator Triton 17X Predator Sense is not working - I can't even install it

RMaduzia
RMaduzia Member Posts: 7 New User
edited August 1 in Predator Laptops

Hi

I have got problem with predator sense.
After some updates application stopped to work at all.
Application couldn't collect metrics like temperature etc and I couldn't set up anything
I contacted Acer support but they gave me only one advice to totaly reset laptop.
You paid 5k USD for laptop and your support give you one solution - reset laptop to install Predator Sense. Best advice ever specially when issue can happen again …
(I sorry for this remark, buti was fighting with Support for few days to get any support for this case)

Finally one of their support team gave me link to install some C++ Library
This advice made current situation even worst because I can't install Predator Sense.
in my control Panel I see only Predator Sense installer.
I attach screenshot about verison of C++ libraries:


and that's how predator Sense look like:


It have got problem to install Predator Sense.
I want to mention that I tried with verison: 4.1.635 and 4.1.542

I decided to go into folder and see if I find anything there.
I got into logs and I saw it:
2024-07-30 12:26:29.4087 Warn Error has been raised. Exception: NLog.NLogConfigurationException: Error loading extensions: NLog.Web.AspNetCore ---> System.IO.FileNotFoundException: Nie można załadować pliku lub zestawu 'NLog.Web.AspNetCore' lub jednej z jego zależności. Nie można odnaleźć określonego pliku.
w System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)

I sent whole logs at the bottoms.

Please guys, can you help me to resolve this issue?
I don't any hard tasks but my laptop work pretty noisy and it's a little hot and I can't even change it because I don't have got access to Predator Sense.

Thanks.

Below whole logs:

2024-07-30 12:26:29.4087 Info Message Template Auto Format enabled
2024-07-30 12:26:29.4087 Info Loading assembly: NLog.Web.AspNetCore
2024-07-30 12:26:29.4087 Warn Error has been raised. Exception: NLog.NLogConfigurationException: Error loading extensions: NLog.Web.AspNetCore ---> System.IO.FileNotFoundException: Nie można załadować pliku lub zestawu 'NLog.Web.AspNetCore' lub jednej z jego zależności. Nie można odnaleźć określonego pliku.
w System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
w System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
w System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean forIntrospection)
w System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
w System.Reflection.Assembly.Load(String assemblyString)
w NLog.Internal.AssemblyHelpers.LoadFromName(String assemblyName)
w NLog.Config.LoggingConfigurationParser.ParseExtensionWithAssembly(String assemblyName, String prefix)
--- Koniec śladu stosu wyjątków wewnętrznych ---
2024-07-30 12:26:29.4769 Info Adding target FileTarget(Name=allfile)
2024-07-30 12:26:29.4769 Warn Error has been raised. Exception: NLog.NLogConfigurationException: Target 'ownFile-web' not found for logging rule: *.
2024-07-30 12:26:29.4923 Info Validating config: TargetNames=allfile, ConfigItems=21, FilePath=C:\Program Files\PredatorSense\Prerequisites\NLog.config
2024-07-30 12:26:29.4923 Info Configuration initialized.
2024-07-30 12:26:29.4923 Info NLog, Version=5.0.0.0, Culture=neutral, PublicKeyToken=5120e14c03d0593c. File version: 5.0.1.1159. Product version: 5.0.1+a3718b8417284a90b0f73b2cbba47bc4067f6a3a. GlobalAssemblyCache: False
2024-07-30 12:26:29.5345 Info AppDomain Shutting down. LogFactory closing...
2024-07-30 12:26:29.5481 Info LogFactory has been closed.

________

2024-07-30 12:26:29.5065||INFO|PredatorSenseLauncher.Program|PredatorSense.exe, User: rafi1, Param: "C:\Program Files\PredatorSense\Prerequisites\PredatorSenseLauncher.exe"2024-07-30 12:26:29.5345||INFO|PredatorSenseLauncher.Program|Packages Count: 0



Answers

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon
    edited July 30

    Try it with Visual C++ 2015-2022 X64 or better remove the ones you have and install them from here(restart after removing and installing) :

    https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

    But you should find a way to completely remove/clean Predator Sense from the system (usually removing Predator Sense Install / Config from Control Panel or with some tool) and install it again .
    Is everything up to date ? Windows , BIOS , etc ?

  • RMaduzia
    RMaduzia Member Posts: 7 New User

    Hi

    sorry I forgot to mention that I already tried to installed newest version of : Visual C++ 2015-2022 X64
    From Microsoft official webpage

    Regarding cleaning after uninstall Predator Sense - I checked if folder are removed I also used CC cleaner, but with no success

    Windows is up to date
    I also Updated BIOS - because it second time when i have got such issue - at first attempt Acer told me to update BIOS - then i used old version of Predator Sense and it helped.
    Unfortunately right now it's second time when i have got such problem but after update C++ it's even worst because i can't install Predator Sense.

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon

    Have you tried to remove all the Visual C++ > restart > install Predator Sense(PS should install the one it needs) ? i know some apps/games won't work without some of the Visual C++ , you can install them later .

  • RMaduzia
    RMaduzia Member Posts: 7 New User

    I did not

    I just updated and re-installed : Visual C++ 2015-2022 X64
    I can try, but not sure if it will help.

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon

    What exactly happens when you`re trying to install Predator Sense ? do you get errors before it starts/when it starts or during the install . Can you post two screenshots ? one with latest Windows updates and one with installed programs in Control Panel (listed by date newest) .

  • RMaduzia
    RMaduzia Member Posts: 7 New User

    I don't get any error output.
    From installation process you can asume that everything worked fine.
    To find out that there are some issue you will detect that there is no Predator Sense installed at all and there are errors in logs.

    Latest Windows updates:


    Last installed software:

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon

    I don't quite understand what you are trying to say.. you can't install/error/i can assume it installed.. you pretty much left me in the fog .

    Like i said before try removing all the C++ and Predator Sense Install/Config from Control Panel(Uninstall a program) > restart > install the C++ from the link i left above > restart > install Predator Sense > restart , if that doesn't work then i think you might have to reset/reinstall Windows unless someone else knows what's wrong . (you can find Control Panel with the Windows`s search box)



    I`ve been around here for like 3 months or so and never seen your problem before so probably you installed/removed/modified something which messed things up .

  • RMaduzia
    RMaduzia Member Posts: 7 New User

    I didn't modify anything I just install all software as you normally do.

    Let's start from beggining, below steps:
    1) I install Predator Sense
    2) There is no any error while instaling
    3) View just close
    4) as result in installed software I see only:

    5) I should have second application - Predator Sense
    6) There is issue - please look at ste 5p
    7) I checked folder PredatorSense inside Program files and there I found these logs which I sent you here.

    Maybe is it more clear now?

    Unfortunately I can't reset Windows. Because I have got too much staff here already configured and it isn't solution, because issue might happen again even after 2 days.

    Thanks.

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon

    "Installed normally" , my Predator Sense also got broken after "normally" installing Steam and some games which updated the C++ Predator Sense was using .

    "5)" Predator Sense is not showing probably because it didn't uninstalled completely so it can't perform a normal install .

    Try it the way i said above … from CONTROL PANEL not what you`re using .

  • RMaduzia
    RMaduzia Member Posts: 7 New User

    Try it the way i said above … from CONTROL PANEL not what you`re using .

    I don't understand. Can you explain what do you mean?
    I'm using Control Panel I just have Windows 11 and that's how does it look like.

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon

    Click the Windows(start) icon and type in the search box Control Panel (it`s still there even on 10-11) .

  • RMaduzia
    RMaduzia Member Posts: 7 New User

    Still don't understand you.
    It's the same tool from Windows in this context
    Just GUI looks different.

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon

    Oke mate i hope you`ll find a way to make it work , wish you the best .👍️