Why don't my external monitors work on Acer Aspire 5 A515-56-702V Laptop's USB Type-C Gen1 Dock?

erico613
erico613 Member Posts: 1 New User
edited July 29 in Aspire Laptops

I have a Acer USB Type-C Gen1 Dock with an Acer Aspire 5 A515-56-702V Laptop. I have the the dock powered up, with the supplied cord. I have the laptop powered by it's supplied cord. I am using 2 external Dell monitors, one is using DVI to HDMI cable. The other is using a VGA to HDMI cable.

Independently each monitor works when plugged directly into the laptop. However, when attempting to utilize the dock neither will show a display.

Troubleshooting steps preformed:
Tested each monitor individually with laptop without dock. Ensures cables are fine, monitors are fine.
I have power cycled the laptop with all connected.
I have disconnected the dock via the USBC cable to Host, rebooted the laptop and plugged back in.
I have unplugged everything from the dock. Logged into the laptop, and then plugged everything back into the dock, with the Power cable being first, and the USBC to Host being the last plugged in.

What am I missing? Hope the community can help.

[Edited the topic title to include the topic issue.]

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