Can someone help me what could be the cause of having white spot and the battery health stock at 0%

Emak0985689
Emak0985689 Member Posts: 1 New User

Hellow can someone help me why my laptop have a white spot ? And the charger is charging but the percentage is stock at 0%

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,593 Trailblazer
    edited July 2024

    What laptop model and year do you have, do you use a power adapter or USB-C charger, Reset Office in Add and remove programs as that Word screen does not look good. I see you have more than 1 browser installed, uninstall Chrome and use only Windows Edge and turn on Windows Security/Defender as I don't see the blue Security shield on your taskbar. If you have Acer Care Center installed and use the "Battery calibration" or "Battery 80% charge limiter" uninstall ACC. If you bought a Microsoft Office product key, make sure that the license is legit. Finally, how old is your battery and did you run a battery report to check the condition recently?