Screen is not working after just 1 month of use in Predator helios neo18

Firlyn
Firlyn Member Posts: 1 Newbie
edited July 28 in Predator Laptops

to whom it may concern;
Just bought a predator helios neo18 (26.06.2024) and now my screen is not working, tried re-installing drivers and reinstalling NVIDIA, laptop works but screen back light is not working (and I guess the whole screen is gone atm). Also tried everything forums and guides recommended.
I have used this laptop for just light gaming and total use time within the purchase and now should be 70-80 hours. How can I ever trust Acer products again?
Also really bothered by the fact phone calls are just limited to weekdays.
kind regards,

[Edited the thread to add model number to the title]

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