In EK240Y monitor, whenever i connect to my pc and select 100Hz its showing "input not supported"

Sumit733121sm

i have acer EK240Y monitor which supports 100Hz as mentioned, but whenever i connect to my pc and select 100Hz its showing "input not supported" please help anyone.

[Edited the thread to add model number to the title and add issue detail]

billsey

There have been a bunch of different EK240Y models over the years, there should be more letters after the 'Y'.

Sumit733121sm

https://community.acer.com/en/discussion/comment/1288604#Comment_1288604

Yes its have E after Y and complete model name is EK240YE.

billsey

Hmm, there should have been a few more letters after the E on that sticker. Which port are you connecting to? What GPU do you have on the computer?

Sumit733121sm

I use a high quality VGA cable which shows the 100hz option in display settings & i am using Intel® HD 2500 integrated Graphics

billsey

What resolution? Are you using an adapter to get a VGA connection or is there a VGA port on the monitor? They made a bunch of different versions of the EK240YE, with different ports loaded and different options like speakers. Here is a snip from the User Manual:

That says that the 100Hz mode is only available on the HDMI port…

Axxo

The "Input not supported" error message usually appears on the screen when the display settings of your computer are not compatible with the settings of your monitor. Here are some steps that may help you resolve the issue:

Start your computer in safe mode: Restart your computer and press F8 before Windows starts to load. Select "Safe Mode" and press Enter. This will start your computer with basic display settings.

Change the display settings: Right-click on the desktop and select "Display settings". Change the resolution to a supported setting that matches the native resolution of your monitor. If you don't know the native resolution of your monitor, check the manual or manufacturer's website.

Update your graphics driver: Go to the manufacturer's website and download the latest driver for your graphics card. Install the driver and restart your computer.

Check your monitor's settings: Press the buttons on your monitor to access the menu and check the settings. Make sure the refresh rate and resolution settings are supported by your monitor.

Try a different cable: If you are using a VGA or DVI cable, try using an HDMI cable instead. Sometimes, older cables may not support high resolutions.

Uninstall and reinstall the game: If the issue occurred after installing a game, try uninstalling and reinstalling the game.

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