PHN16-71 Predator Sense not working after clean install

marx5002

So i made a clean install on my PHN16-71, updated everything and downloaded the Predator Sense from Acers site. It updated via Microsoft store but ain't showing any data nor is my keyboard back light not working.

Also the power scheme button ain't working.

Everything else seems to work fine.

Any ideas how to fix this

[Edited the thread to add model name to the title]

GAMING6698

https://community.acer.com/en/discussion/709822/phn16-71-predator-sense-not-working-after-clean-install

To resolve issues with Predator Sense on your PHN16-71, follow these steps:

1. Uninstall Existing Predator Sense: Go to Add/Remove Programs and completely uninstall any existing versions of Predator Sense.
2. Download the Correct Version: Visit the Acer support site and download the latest version specifically for the PHN16-71 model, ensuring you avoid any versions meant for the PHN16-72.
3. Reinstall Predator Sense: Install the downloaded version and reboot your laptop.
4. Check Keyboard Backlight: If the keyboard backlight still doesn't work, try accessing the Area Lighting Control within Predator Sense to manually adjust settings.

ALSO PAUSE OR TURN OFF DRIVER UPDATES FROM MICROSOFT STORE AS PREDATER SENSE VERSION THAT MICROSOFT INSTALING IS NOT FOR YOUR LAPTOP.

GAMING6698

https://community.acer.com/en/discussion/709822/phn16-71-predator-sense-not-working-after-clean-install

To resolve issues with Predator Sense on your PHN16-71, follow these steps:

1. Uninstall Existing Predator Sense: Go to Add/Remove Programs and completely uninstall any existing versions of Predator Sense.
2. Download the Correct Version: Visit the Acer support site and download the latest version specifically for the PHN16-71 model, ensuring you avoid any versions meant for the PHN16-72.
3. Reinstall Predator Sense: Install the downloaded version and reboot your laptop.
4. Check Keyboard Backlight: If the keyboard backlight still doesn't work, try accessing the Area Lighting Control within Predator Sense to manually adjust settings.

ALSO PAUSE OR TURN OFF DRIVER UPDATES FROM MICROSOFT STORE AS PREDATER SENSE VERSION THAT MICROSOFT INSTALING IS NOT FOR YOUR LAPTOP.

billsey

Which was the step that fixed it for you?