ACER 565J CI5 8) Problems with the battery

CorinaOlivera18
CorinaOlivera18 Member Posts: 2 New User
edited August 2 in Aspire Laptops

I have two problems with my computer (Model Note ACER 565J CI5 8)

1- Do not charge the battery with the device on.

2- The battery of the device does not have an adequate duration in normal use lasts approximately 2 hours

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,825 Trailblazer
    edited July 23

    Notebook Acer Aspire5 A515-57-565J 2022 model?
    Make sure you are using the 65-Watt power adapter not a 45-Watt adapter or a 100-Watt USB-C laptop charger with a fixed 10 Amp USB-C cord.
    Verify that you are fully charging the battery in Windows Battery report, open the command prompt and paste this: powercfg /batteryreport
    You can try to reset the battery by inserting a pin in the small pinhole with a battery sign at the back of the laptop. Press the pin till you feel a click and hold if down gently for a few seconds, then release, plug in the adapter/charger and check the charging.

  • CorinaOlivera18
    CorinaOlivera18 Member Posts: 2 New User

    My notebook is: Notebook Acer Aspire 5 Intel Core i5 12450H 8GB RAM 512GB SSD 15.6" Windows 11 A515-57-565J

    I am using the original charger INPUT 100-240V ~ 1.2A 50-60Hz

    I'm going to try to reset the battery

    What could be the cause of it not charging on?