My laptop stopped charging [A515-58M-78JL]. Dissatisfied with the service & parts non availability.

TechDevil007

I am writing to express my dissatisfaction with the service and parts non availability provided for my laptop [Model No A515-58M-78JL] and Serial Number S/N: NXKHGAA004XXXXXXXXXXXX & SNID: XXXXXXXXXX], which I purchased through online portal NEWEGG / ORDER on [11/16/2023) from USA (PEMBROKE PINES, FLORIDA).

SIR, NOW I LIVE IN INDIA

My laptop stopped charging and I gave my laptop for servicing to your authorized service center in my city. 

Despite multiple attempts to resolve the issue, I have not received satisfactory service. They say that the Charging IC, is fault and the spares are not available in India. And ask to go to USA for repair. Is this your Policy?

[Edited the content to hide sensitive information & add model number to the title]

StevenGen

https://community.acer.com/en/discussion/709527/my-laptop-stopped-charging-a515-58m-78jl-dissatisfied-with-the-service-parts-non-availability

Acer community has nothing to do with the official Acer India or any Acer direct service support sites, we are an Acer community that help each other out in technical matters. If your Aspire A515-58M laptop doesn’t charge and Acer in India can’t get the parts then its very unfortunate as they are not trying hard enough or just don't know how to fix your laptop, try a technician in your city who has the experience with such charging issues, as all of these kind of parts should be available so that your laptop can charge the battery again.

If you can't get any solutions in India then contact a technician called Sorin Electronics | UK Electronics Repair Services he also has a You Tube channel, as he specializes in this sort of repair but he is just outside London, so the shipping costs from India could be expensive and not worth the repair. But contact him and ask him if you could just send the mainboard which would be allot cheaper to send. Good luck and hope this helps you out.

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