USB C Thunderbolt to Display port keeps on disconnecting in helios 16 laptop

Shirish_Ranjit
Shirish_Ranjit Member Posts: 7

Tinkerer
edited July 29 in Predator Laptops

Hello everyone, I have helios 16 laptop and when I try to use the thunderbolt port at the back for display output, the display keeps on disconnecting frequently to the point where its unusable.

I tried both of the thunderbolt and see the same issue.

[Edited the thread to add model number to the title]

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Answers

  • StevenGen
    StevenGen ACE Posts: 12,451 Trailblazer
    https://community.acer.com/en/discussion/709494/usb-c-thunderbolt-to-display-port-keeps-on-disconnecting-in-helios-16-laptop

    Try to use another USB-C cable and plug as the plug might not be making contact fully with the TBT4 port or the TBT4 port is faulty in which case you will need to consult Acer in your country and get your Predator PH16-71 checked out. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Shirish_Ranjit
    Shirish_Ranjit Member Posts: 7

    Tinkerer

    The cable works fine with my phone.

    The issue is not occuring if both of the USB C ( thunderbolt) are occupied.

  • Shirish_Ranjit
    Shirish_Ranjit Member Posts: 7

    Tinkerer

    does the 2 of the thunderbolt support display alternative in this laptop ?
    I just bought a new cable and on both of the ports I get display output but in one of the port the display keeps on disconnecting until the another thunderbolt port is connected to another usb device.

  • Shirish_Ranjit
    Shirish_Ranjit Member Posts: 7

    Tinkerer
    Answer ✓

    Bought a thunderbolt 3 dock, no issues after that.

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