Network Adaptor Card Failure in Aspire 3 A315-59 N22C6 i7 Laptop

Scolesy59
Scolesy59 Member Posts: 4 New User
edited July 21 in Aspire Laptops

I have an 18 Month old ACER Aspire 3 A315-59 N22C6 i7 Laptop 16/512Gb, running Windows 11

Every now & again I get a failure on the Network Adaptor & need to rest & reboot everything? Any ideas to permanently fix this other than replacement. If replacement availability & cost.

[Edited the thread to add model number to the title]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,491 Trailblazer
    edited July 21 Answer ✓

    You need to refresh the driver for your WLAN card in Device Manager > Network adapters for your Wi-Fi card that your laptop has, as these A315-59 laptops have either an Intel AC9560 card or a MediaTek MT7663BE card.

    Goi to Device Manager > Network adapter > right click on the Wi-Fi card > Properties > Driver > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > then select the latest driver for either your Intel or MediaTek card and reinstall it.

    All the above should reinstall the Wi-Fi driver on your laptop or install the latest driver for your card if you haven't got the latest driver, if this doesn't work then you need to check your modem if there are no problems with the main modem Wi-Fi signal that can give you these connection problems, if you have narrowed it down to the card, then replace the card with a new card of the one below, which are readily available on eBay, that are fitted oem by Acer to your Aspire A315-59 laptop. Good luck and hope this helps you out.

    Note: for the latest WLAN drivers for the MediaTek MT7663BE card use the Microsoft Update Catalogue MediaTek MT7663BE or for the latest Intel AC9560 card go to the Intel AC9560 latest driver.

    Aspire A315-59 WLAN cards

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,077 Trailblazer

    What is the error reported in Event Viewer at the time of the network failure like Netwtw12, majority of Wi-Fi network issues are caused by limited bandwidth (high latency) by the server or outdated routers.

  • Scolesy59
    Scolesy59 Member Posts: 4 New User

    Gday Puraw, THank you Yes the latency issue does make sense ( because it is intermittent ) The error msg I get is under Network & Internet / Network Adapters / "Media Tek 802.11AC MT 7663 is not working"

  • StevenGen
    StevenGen ACE Posts: 12,491 Trailblazer
    edited July 21 Answer ✓

    You need to refresh the driver for your WLAN card in Device Manager > Network adapters for your Wi-Fi card that your laptop has, as these A315-59 laptops have either an Intel AC9560 card or a MediaTek MT7663BE card.

    Goi to Device Manager > Network adapter > right click on the Wi-Fi card > Properties > Driver > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > then select the latest driver for either your Intel or MediaTek card and reinstall it.

    All the above should reinstall the Wi-Fi driver on your laptop or install the latest driver for your card if you haven't got the latest driver, if this doesn't work then you need to check your modem if there are no problems with the main modem Wi-Fi signal that can give you these connection problems, if you have narrowed it down to the card, then replace the card with a new card of the one below, which are readily available on eBay, that are fitted oem by Acer to your Aspire A315-59 laptop. Good luck and hope this helps you out.

    Note: for the latest WLAN drivers for the MediaTek MT7663BE card use the Microsoft Update Catalogue MediaTek MT7663BE or for the latest Intel AC9560 card go to the Intel AC9560 latest driver.

    Aspire A315-59 WLAN cards

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Scolesy59
    Scolesy59 Member Posts: 4 New User

    Oh Wow Man Thats GOLD THank you so much Steven …. Much appreciated your detailed answer I understand what you mean. Will do & let you know Cheers Stuart Port Mac NSW

  • StevenGen
    StevenGen ACE Posts: 12,491 Trailblazer

    Glad to help you out mate, hope this solves your problem, btw I'm in Sydney NSW so good luck👍

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 14,077 Trailblazer

    But what is Event Viewer reporting at the time of the network failure? You can check your Wi-Fi link latency with a simple ping command that should return ten times ZERO packets lost: ping -n 10 community.acer.com