Acer aspire A114-32 How do I fix Acer insydeh20 Grey setup

Nutelarice

Hi I'm having a problem where My laptop 'Acer aspire A114-32 insydeh20 setup' is all grey I can't, I can't change it I can't scroll down I can only pick a 'storage device configuration and exit saving changes , exit discarding changes' . First I'm having a problem where I keep getting a bluescreen stop code is 'memory management' and 'system service' I try to format it but it was having a problem where I remember no change were made and I try to find a solution in YouTube but they can't help I try to do the safemode but I can't when I try to click restart to get to the safemode it keep going to welcome page I hope someone help me fix this problem

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/709387/acer-aspire-a114-32-how-do-i-fix-acer-insydeh20-grey-setup

Booting to Safe mode in Windows is done by holding down the Shift key + clicking on Restart in the Start-Power icon on the task bar.
Do you have BIOS version 1.24? Set Supervisor password in BIOS Security tab, use Ctrl + S to show some hidden options. Note that the mouse-Touchpad is not working in BIOS. you have to scroll with the arrow up/down keys. If you cannot solve your problem, I recommend bringing the laptop to Acer Services in your country to reset the system to factory default for a small service fee.