Can't reset Acer switch 5 PIN

Redon051117
Redon051117 Member Posts: 1 Newbie

i not remember the PIN because i used the fingerprint. i tried all the methods to open command promt but i cant. i used f2 to enable the boot system, its done. i restart the acer typing shift, f9,f10,f11 it doesent open the blue screen. please can you help me to go to the blue screen to open command promt or trubleshoot because i cant open? .thank you

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