Acer Nitro V15 ANV15-51: last version of Nitro Sense doesn't monitor in background

M4gn3tar
M4gn3tar Member Posts: 11 New User

I have a Acer Nitro V15 ANV15-51 with i7 13620h and 4050. After the last automatic update of Nitro Sense i have noticed that in the Monitoring section i cannot see anymore the data registered during game session. The software doesn't register data if you don't have Nitro sense open. There is a way to gain back the registration in background?

Thank you

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,508 Trailblazer
    Answer ✓

    Uninstall all the 3 completely (Nitro Sense, Nitro Config e Nitro Sense Installer) and then install just the NS version 4.5.959 that Acer has for the Nitro ANV15-51 laptop in the support page, as maybe that is why the NS doesn't work because of the other software.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • StevenGen
    StevenGen ACE Posts: 12,508 Trailblazer

    Go back to the previous version 4.5.959 as the NS software is problematic and there are allot of bugs with them. If the oem Acer installed NS worked don't update it, as the saying goes, if it aint broke don't try and fix it😀 good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • M4gn3tar
    M4gn3tar Member Posts: 11 New User

    Thank you for your answer.

    Just to be sure i have now version 5.0.1327 and the BIOS of my ANV-15-51 has recently been updated by Windows Update to version 1.14. It was a mandatory automatic update and i'm very scared about that because i'm not happy that my bios can be updated in this way.

    Anyway, looking now on the list of application i found three object referring to Nitro Sense:

    1. Nitro Sense (302 Mb)
    2. Nitro Config (283 Mb)
    3. Nitro Sense Installer (19 Mb)

    I have downloaded the previous version 4.5.959 that contain an executable file setup.exe.

    What is the correct procedure to install this version? Can i simply run the setup.exe of the old version or i have to uninstall one or more of the 3 object i have listed first?

    It is not good hearing that this software is full of bug considering that from it depends the configuration of fan e cpu temperature…

  • StevenGen
    StevenGen ACE Posts: 12,508 Trailblazer

    The bios should not be updated through windows updated, only Acer bios versions should be installed as an update. The first NS version for your laptop is the version 4.5.959, you need to go to Control Panel > Uninstall a program > Nitro Sense and completely uninstall the current NS that you have installed, then install the version 4.5.959 and see if it works like the initial NS that was installed in your laptop by Acer.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • M4gn3tar
    M4gn3tar Member Posts: 11 New User
    edited July 18

    The BIOS update was not an optional update but an automatic one managed by Windows.

    How can we disable something that is full automatic and managed by the OS?

    I have to uninstall all the 3 objects i have listed before? As you can see Nitro Sense is not only one application but it seems to be (at least) 3 applications (Nitro Sense, Nitro Config e Nitro Sense Installer).

    Thanks

  • StevenGen
    StevenGen ACE Posts: 12,508 Trailblazer
    Answer ✓

    Uninstall all the 3 completely (Nitro Sense, Nitro Config e Nitro Sense Installer) and then install just the NS version 4.5.959 that Acer has for the Nitro ANV15-51 laptop in the support page, as maybe that is why the NS doesn't work because of the other software.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • StevenGen
    StevenGen ACE Posts: 12,508 Trailblazer

    Reboot the laptop and then install the NS from the ANV15-51 Acer support page which is the NS version 4.5.959. Use the Setup

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍