How can I undo the restore they did in the factory?

freyate
freyate Member Posts: 2 New User

Hi

 

I sent my laptop in to repair the fan (PURE hardware related problem). For some idiotic reason the company has reset my system to factory settings. Now stuff just doesn't make sense anymore. 

I just want to go back to the point before this last reset? Is there any possibility to do this? 

 

PS: I made a backup + image of my windows. But for some reason it's not working the way it should. (It's making me wonder why I made these things if they won't work when they need to work...)

 

Kind regards

Answers

  • ThV5k
    ThV5k Member Posts: 327

    Tinkerer

    Hello,

     

    No you cannot undo the recovery into factory settings.

     

    If your unit has been put back into factory setting there was a reason for the techs to do so even if the unit came in for fan issue.  Amongst the caveats the customers receive before shipping unit one is to back up all their data since factory setting may need to be made.

     

    If you cannot use the recovery disks you seem to have created you can see about getting a set through the acer store. On that website page there is also a phone number if you have questions regarding recovery disks.

     

    http://store.acer.com

     

    Good day

     

     

This discussion has been closed.