I updated nitro v15 and suddenly the screen went black. Can I claim warranty?

Xy_shield
Xy_shield Member Posts: 1 Newbie
edited July 2024 in Nitro Gaming

ORIGINAL TEXT

Hari ini saya upate dan tiba tiba layar langsung hitam tolong penyebabnya apa

Apa bisa claim garansi?

TRANSLATED

Today I updated and suddenly the screen went black. Please what is the cause? Can I claim warranty?

[Edited the content using Google translator]

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2024

    Hello! Do you repost your question in English? Regarding your question, it appears that you tried to update the bios and the screen went black, correct?

    Translated:-

    Hello! Adakah anda menyiarkan semula soalan anda dalam bahasa Inggeris? Mengenai soalan anda, nampaknya anda cuba mengemas kini bios dan skrin menjadi hitam, betul?

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  • StevenGen
    StevenGen ACE Posts: 12,700 Trailblazer

    Kirim V15 Anda ke Acer di Indonesia karena Acer akan menentukan apakah layar hitam yang Anda dapatkan tercakup dalam garansi Acer, bahkan jika Anda melakukan pembaruan bios, mereka akan memperbaiki flash bios sehingga V15 Anda akan berfungsi. Jangan mencoba dan memperbaiki atau membuka laptop karena melakukan apa pun pada laptop Anda akan membatalkan garansi.

    English

    Send your V15 to Acer in Indonesia as Acer will determine if the black screen that you are getting is covered under Acer warranty, even if you did a bios update, they will fix the bios flash so that your V15 will work. Don't try and fix or open the laptop as doing anything to your laptop will void the warranty.

    Jika ini menjawab pertanyaan Anda dan menyelesaikan pertanyaan Anda, silakan "Klik Ya" atau "Klik Suka" jika Anda menemukan jawaban saya berguna👍