my aspire 7 A715-76G does not charge up. When plugged in , there is no increase in the battery perce

kavinesh
kavinesh Member Posts: 2 New User

my aspire 7 A715-76G does not charge up.
When plugged in , there is no increase in the battery percentage.
But at times, it does charge.
Acer support also installed new drivers, still the problem is not solved.
Bought the product JAN 2024

Answers

  • StevenGen
    StevenGen ACE Posts: 11,956 Trailblazer

    Send your laptop back to Acer Tech Support as they didn’t fix your laptops charging fault(s). your laptop has a problem in its charging rail functionality that needs inspecting further as its not software related and they should inspect the mainboards shorted/burned out circuitries that need changing, but Acer does not do that and they will change the mainboard completely of your Aspire 7 A715-76G. so after you have sent your laptop to Acer make sure that either the charging is 100% fixed and the battery is charging. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • kavinesh
    kavinesh Member Posts: 2 New User

    Thank you Steven!