A514-54-59EX crashed while using chrome and crashing on bootup.

Matthewu
Matthewu Member Posts: 1 Newbie

I have this laptop for over 3 years now, I just have this laptop reset with a fresh install of windows 11 a week ago and I was just browsing chrome with some background apps open, when out of nowhere my laptop just turned off with no bsod or anything and when I tried to boot it back up it stays on for like 7-10 seconds and turns back off again.

Answers

  • StevenGen
    StevenGen ACE Posts: 11,956 Trailblazer

    Do a Hard Reset of the laptop and see if the laptop resets as allot of the time the EC or the Chipset chip freezes causing the laptop not to power on. Undo the back cover and take the main battery out, disconnect the RTC/BIOS battery and short its +&- pins at the mainboard plug to reset CMOS, take th eram out and leave the laptop like that for at least 1 hour (preferably overnight) and then reconnect all components, if you have 2x ram modules only plug 1x ram module in and reboot laptop as this should reset the laptop and make it boot. If the laptop doesn't boot, then you have either a battery problem or a main rail power problem that you need a technician to diagnose and fix. Good luck and let us know how you go.

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