Is cracked base of the Monitor included on the Warranty in Predator Monitor X27u?

Jielieyanne

Hi, Good day to all.. I just recently Purchased ACER MONITOR X27u last 3 days ago(July 10, 2024). I found out that there is a small cracked at the base of the Monitor, I would like to ask if this crack included on the warranty? thanks for any answer.

[Edited the thread to add model number to the title]

Puraw

https://community.acer.com/en/discussion/709066/is-cracked-base-of-the-monitor-included-on-the-warranty

You have 15 days after date of delivery to return a new Acer device to the retailer and ask for a refund or new unit.

Jielieyanne

but I went yesterday to the Retailer, they told me when it comes to physical cracks are not included in the warranty.. how is that? should I contact ACER directly?

billsey

Acer likely won't warranty that, the vendor should have put in a claim with the shipper if it was damaged in transit.