why is my acer aspire 3 a314-22 stuck on the boot screen

Reigh_Ayala
Reigh_Ayala Member Posts: 2 New User

so i've recently upgraded the ram of my aspire 3 from 4gb ram to 12gb ram by installing a 8gb ram, now my problem is every time i restart my laptop the circle that is loading stops on the boot screen and wont continue loading, the only way i could open the operating system is opening my laptop 3 times in the power button (i press and shut down the laptop 3 times) and it would open a blue screen indicating "the system didnt run properly" or something like that. ive tried actually removing the ram and it worked and run properly this time without it being stuck on the boot screen. i dont want to waste the ram that i bought so i need assistance on what happend and why because i really want to upgrade my ram. its also my last money that i spended for that ram which is a kingston fury impact. is there a way to make it work so i could use it??

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