How can I pair bluetooth headset on my Travelmate P2410-G2-M?The audio drops out every few seconds

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Answers

  • stewart33
    stewart33 Member Posts: 20

    Tinkerer

    23.4.0. Is that the bluetooth driver? I'm not much into the mechanics!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,429 Trailblazer
    edited July 18

    No, that driver is more recent, is that the one that Windows installed or did you download it from Intel?

    This is the Acer base driver:

    All the best.

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  • stewart33
    stewart33 Member Posts: 20

    Tinkerer

    Alejandro, I got it from Intel. Thank you.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,429 Trailblazer

    Since you are having problems, uninstall the driver and download and install the Acer one and then go to Windows Update, although Windows Update may take a few days to update.

    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • billsey
    billsey ACE Posts: 34,672 Trailblazer
    edited July 19

    23.40.0 is the package version for the drivers. Here's what Intel says:

    So your 20.50.0.3 is older than the current (and last) driver for W11.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • stewart33
    stewart33 Member Posts: 20

    Tinkerer

    Many thanks for your continued help, billsey.

    I attach screenshots of drivers. I deleted everything connected to bluetooth and then reinstalled to basics. The headset now works! But it does not give stereo playback now, only 1 channel. Is your recommendation to use the Intel driver as detailed in your screenshot? I don't want to get back to the previous mess!!

    Thanks again. Stewart

  • billsey
    billsey ACE Posts: 34,672 Trailblazer
    Answer ✓

    I do recommend using the Intel driver, especially if you are running Windows 11, since Acer doesn't yet officially support Windows 11 on your model.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.