Need help for backlight keyboard lighting issue on predator helios neo16.

Pradyumn21
Pradyumn21 Member Posts: 1 New User
edited July 10 in Predator Laptops

I recently updated my acer predator helios neo 16. Since the update I am unable to change the backlight settings of the keyboard as there is no setting option to do so in the predator sense software. Even the Fn+f11/f12 is not working to adjust the backlight brightness. I tried reinstalling predator sense and even factory reset my laptop with erase everything option.

[Edited the thread to add model name to the title]