ACER Nitro AN515-45 (and other switch and docks) don't recognize my screens

Lovebo
Lovebo Member Posts: 2 New User
edited July 7 in Nitro Gaming

Hello everyone,

I have an issue with Acer nitro AN515-45, windows 11 family. It cannot recognize my screens when plugged with a dock dell wd19 (I have 3, and none of them are working normally on my Acer nitro):
- The light at the charger's tip does not turn on
- My PC does not recognize the dell wd19 dock as such, but it recognizes it as a hub.
- And it does not see the connected screens. However, the devices connected to the dock wd19 with usb are functional (mouse, keyboard etc.).

I don't have this problem with a dock dell d6000 that I have been using for more than 4 years.

I tried the dock wd19 on my 2nd laptop (hp zbook studio g5, windows 10) it works normally:
- The light at the charger tip works correctly
- The PC recognizes the dock dell wd19 as such (not as a hub only)
- And it recognizes the connected screens and all the objects connected in USB.

Obviously I restarted my PC several times, reinstalled and uninstalled the DELL drivers for the wd19 dock several times.

Even these docks and switch are not working on my ACER laptop:
https://www.amazon.fr/Station-daccueil-Type-Travel-4K/dp/B07BGL9JVJ/ref%3Dasc_df_B07BGL9JVJ/?tag=googshopfr-21&linkCode=df0&hvadid=701617856553&hvpos=&hvnetw=g&hvrand=14554409539383080429&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9054912&hvtargid=pla-1093502712137&psc=1&mcid=ff184aac52c5385b8e9f31f2421c1e56&gad_source=1

https://seloreglobal.com/products/usb-c-to-dual-hdmi-adapter-4k

But these are working on my hp zbook.

What can I do to have it works on ACER Nitro?
Thank you,

Lovebo

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