VG270 rated for 165hz, black bar takes up bottom 1/3 of screen unless i drop it down to 60 hz

JustOrson

I've had this problem before, couldn't find anything to fix. luckily I was still under warranty so I sent it in for repair got it all back and worked great. however, when I got the monitor after having it repaired, I only used the 144Hz option because I figured using 165Hz was unstable. upon receiving the monitor I used it for another two months and the problem had come back. now I'm out of my warranty, and really sick of this problem. I've called in and I'm just told there's nothing I can do because I'm out of warranty. I've honestly had such a terrible experience with this monitor and I'm wondering if someone could help me.

GAMING6698

https://community.acer.com/en/discussion/708210/vg270-rated-for-165hz-black-bar-takes-up-bottom-1-3-of-screen-unless-i-drop-it-down-to-60-hz

It sounds like you're experiencing a frustrating issue with your VG270 monitor where a black bar appears at the bottom 1/3 of the screen when using 165Hz refresh rate, which disappears when you lower it to 144Hz or 60Hz. Here are a few steps you could try to troubleshoot or potentially fix the issue:

1. Update Drivers and Firmware: Ensure that your graphics card drivers and monitor firmware are up to date. Sometimes, updates can resolve compatibility issues that cause such anomalies.
2. Check Cable and Connections: Verify that the cable (likely DisplayPort or HDMI) connecting your monitor to your computer is securely plugged in on both ends and isn't damaged. A faulty cable can cause display issues.
3. Reset Monitor Settings: Sometimes, resetting the monitor settings to factory defaults can resolve strange behavior. Check your monitor's manual for instructions on how to perform a factory reset.
4. Test with Different Cable/Port: If possible, try using a different cable or a different port on your graphics card. This can help rule out issues related to specific ports or cables.
5. Test on Another Computer: If available, connect your monitor to another computer to see if the issue persists. This can help determine if the problem is with the monitor itself or with your current computer setup.
6. Contact Manufacturer Support Again: Even if you're out of warranty, it's worth contacting the manufacturer again, explaining that the issue recurred shortly after the repair. Sometimes, they might offer further advice or a discounted repair option, especially if it's a known issue with that model.
7. Monitor for Overheating: High refresh rates can sometimes cause monitors to heat up more, potentially leading to issues like the one you're experiencing. Ensure your monitor has adequate ventilation and isn't placed in a location where it can overheat.

If none of these steps resolve the issue, unfortunately, it might indicate a more serious hardware problem with the monitor itself. In such cases, repair or replacement might be necessary, even if it's outside of the warranty period.