Acer Swift X14 gets shut down when it is kept in sleep mode

Tulsi12
Tulsi12 Member Posts: 2 New User
edited June 27 in Aspire Laptops

I brought an Acer Swift X14 5 months ago; it was working, although since a few days when I kept it in sleep mode it will be power off, and when I try to open it by pressing the power button some time, it doesn't work or takes a long time to open. What can be done to fix it?

[Edited the thread to add issue detail to the title]

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 12,843 Trailblazer
    Answer ✓

    Boot to Safe Mode (hold Shift while clicking Restart on the Power icon taskbar) work for while in Safe Mode then shut down with Start on the task bar. I am assuming you disabled Hibernate and Fast Startup. Boot again normally and see if that is boots fast. If no issues in Safe Mode, you have to find out the service that is causing the boot delay, if it also happens in Safe Mode, you may have a hardware issue/bad contact and should bring the laptop to Acer Services in your country to check this out under warranty.

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,843 Trailblazer
    edited June 27

    Windows11 23H2 Modern Standby (the new Sleep Mode) will revert suspend/Sleep Mode automatically to hibernate after some time, that may appear like Shut Down. To stop this Microsoft recommends disabling Hibernate and Fast Startup in "Change what closing the lid does" and to reset Power Plan to factory default in "Edit Power Plan".

  • Tulsi12
    Tulsi12 Member Posts: 2 New User

    I got the answer of sleep mode, but i am still confused about why it is taking a long time to open while pressing the power button. Even some times it does not respond,  and i have tried it 4-5 times to open the laptop.

  • Puraw
    Puraw ACE, Member Posts: 12,843 Trailblazer
    Answer ✓

    Boot to Safe Mode (hold Shift while clicking Restart on the Power icon taskbar) work for while in Safe Mode then shut down with Start on the task bar. I am assuming you disabled Hibernate and Fast Startup. Boot again normally and see if that is boots fast. If no issues in Safe Mode, you have to find out the service that is causing the boot delay, if it also happens in Safe Mode, you may have a hardware issue/bad contact and should bring the laptop to Acer Services in your country to check this out under warranty.