Predator Helios Neo 16 While opening or closing the lid I can hear some weird cracky noise

Farhan_Ihsam
Farhan_Ihsam Member Posts: 1 New User
edited June 26 in Predator Laptops

Hello there!

Few days back, I bought a Predator Helios Neo 16 ( I5 13500HX , rtx 4050 6GB ) .. I’m facing an issue .. While opening or closing the lid I can hear some weird cracky noise ..

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,135 Trailblazer

    Always open the lid in the middle to avoid flexing and undue stress on one of the hinges. The cracking sound is not normal and if the lid opens difficult the hinge needs adjusting (too tight). I recommend bringing the laptop to Acer Services in your country or send it back to the retailer (you have 15 days to return it) and demand a new unit, take note that the hinge may break loose and will crack the frame/panel not covered by the warranty and a major expense to repair.