Edge 16 (SFE16-44) Windows 11 sleep with the fan keeps running

cipherw
cipherw Member Posts: 1 New User

When it goes sleep, the system screen and light off, but the fan keeps running until the battery is drained.

Another related problem is the bios temp shows obviously wrong. It shows my CPU has 87°C even if i just started the laptop. I believe the bios display the °C in °F unit.

Maybe these two things are related. Please check the problems.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,532 Trailblazer
    edited June 20

    I would uninstall all Acer programs like Quick Access (with Turbo Boost), AcerSense and Acer Care. Then reset BIOS with F9 and save changes when exit BIOS. In Windows disable Hibernate and Fast Startup (in "Change what closing the lid does') and reset the Power Plan to factory default in "Edit Power Plan. Check in Windows Services that there are no Acer apps running, stop accSVC, qaSVC or Acer AgentSVC and disable the Startup type in properties. Check what 3rd-party programs are running in Task Manager-Processes at the background, should be around 60, if you see a lot of apps that you don't know it is time to uninstall bloatware, and programs you are not using. Finally run these 2 commands in case of system file corruption, open the Command Prompt as Administrator and paste this: Dism.exe /online /cleanup-image /restorehealth and press Enter. After completion paste this command: SFC /scannow and press Enter, that should end with: "….did not find any integrity violations", rerun SFC till you see that.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    You might be looking at something like a poor paste job on the thermal compound between CPU and heat sink. That would give you the high temperatures, and high temperatures would run the fan longer than normal. Sleep mode is different than a full power off, so if the CPU stays hot while sleeping the fan will run. If you turn off fast start and wake on LAN, then do a shutdown, does the fan continue to run? Both fast start and wake on LAN will keep the CPU powered even while 'off'.

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