Acer nitro 5 an515-58 battery not working.Laptop turns off when power is not given from ac adapter

Options
Sauryab
Sauryab Member Posts: 3 New User
edited June 20 in Nitro Gaming

my laptop just turned off when i was using without any warning, then even if i connected ac adapter it didnt show any sign of life. next day i plugged in for 20 minutes approx then my laptop booted up but my battery is not working. I have tried most of the options like resetting pc, updating/ uninstalling battery driver, but no luck. My laptop turns off when power is not given from ac adapter. for more information the laptop model is acer nitro 5 model no: is AN515-58

Battery report
COMPUTER NAME VD
SYSTEM PRODUCT NAME Acer Nitro AN515-58
BIOS V2.13 03/08/2024
OS BUILD 22621.1.amd64fre.ni_release.220506-1250
PLATFORM ROLE Mobile
CONNECTED STANDBY Not supported
REPORT TIME 2024-06-1712:47:16
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME AP18E8M
MANUFACTURER LGC
SERIAL NUMBER 5750
CHEMISTRY Li-I
DESIGN CAPACITY 57,488 mWh
FULL CHARGE CAPACITY 53,684 mWh
CYCLE COUNT -
Recent usage
Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2024-06-1711:26:58 Active AC 100 % 53,684 mWh
11:27:16 Suspended 100 % 53,684 mWh
12:35:32 Active AC 100 % 53,684 mWh
12:47:16 Report generated AC 100 % 53,684 mWh
Battery usage
Battery drains over the last 3 days
START TIME STATE DURATION ENERGY DRAINED

Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY

Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY

Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY

Current estimate of battery life based on all observed drains since OS install
Since OS install - - - -


the battery report generated using powercfg -energy -output energy-report-6-17-2024.html is below:
Power Efficiency Diagnostics Report
Computer Name VD
Scan Time 2024-06-17T06:55:01Z
Scan Duration 60 seconds
System Manufacturer Acer
System Product Name Nitro AN515-58
BIOS Date 03/08/2024
BIOS Version V2.13
OS Build 22631
Platform Role PlatformRoleMobile
Plugged In true
Process Count 230
Thread Count 3337
Report GUID {fa894ca5-e13a-4697-a7d9-5fd2f2748da9}
Analysis Results
Errors
Power Policy:Dim timeout is disabled (Plugged In)
The display is not configured to automatically dim after a period of inactivity.
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 10.91
Warnings
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SearchIndexer.exe
PID 15728
Average Utilization (%) 3.94
Module Average Module Utilization (%)
\Device\HarddiskVolume3\Windows\System32\mssrch.dll 1.89
\SystemRoot\system32\ntoskrnl.exe 0.59
\Device\HarddiskVolume3\Windows\System32\KernelBase.dll 0.59
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name mcshield.exe
PID 17144
Average Utilization (%) 0.71
Module Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files\Common Files\McAfee\AMCore\lua_lib.dll 0.25
\SystemRoot\system32\ntoskrnl.exe 0.11
\Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name mfevtps.exe
PID 5916
Average Utilization (%) 0.46
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.16
\SystemRoot\System32\drivers\cng.sys 0.08
\Device\HarddiskVolume3\Windows\System32\bcryptprimitives.dll 0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name MfeAVSvc.exe
PID 16604
Average Utilization (%) 0.39
Module Average Module Utilization (%)
\SystemRoot\system32\drivers\mfehidk.sys 0.10
\SystemRoot\system32\ntoskrnl.exe 0.09
\Device\HarddiskVolume3\Windows\System32\sechost.dll 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name MemCompression
PID 3088
Average Utilization (%) 0.29
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.29
\SystemRoot\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5abe29f3c0d0da38\igdkmdn64.sys 0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SearchProtocolHost.exe
PID 17132
Average Utilization (%) 0.27
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.12
\Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.04
\Device\HarddiskVolume3\Windows\System32\combase.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name PhoneExperienceHost.exe
PID 14364
Average Utilization (%) 0.26
Module Average Module Utilization (%)
\Device\HarddiskVolume3\Program Files\WindowsApps\microsoft.yourphone_1.24041.108.0_x64__8wekyb3d8bbwe\clrjit.dll 0.09
\SystemRoot\system32\ntoskrnl.exe 0.07
\Device\HarddiskVolume3\Program Files\WindowsApps\microsoft.yourphone_1.24041.108.0_x64__8wekyb3d8bbwe\coreclr.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name sihost.exe
PID 9872
Average Utilization (%) 0.25
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.15
\Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.02
\Device\HarddiskVolume3\Windows\System32\combase.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 0.23
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.18
\SystemRoot\System32\drivers\tpm.sys 0.00
\SystemRoot\System32\drivers\RivetNetworks\Killer\KfeCo11X64.sys 0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 9940
Average Utilization (%) 0.23
Module Average Module Utilization (%)
\Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.11
\SystemRoot\system32\ntoskrnl.exe 0.03
\Device\HarddiskVolume3\Windows\System32\cdp.dll 0.02
Information
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 156250
Power Policy:Active Power Plan
The current power plan in use
Plan Name Custom
Plan GUID {92c4e5d8-c1a5-4e9b-811f-33c400c35a65}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
USB Suspend:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 5750LGC AP18E8M
Manufacturer LGC
Serial Number 5750
Chemistry Li-I
Long Term 1
Sealed 0
Design Capacity 57488
Last Full Charge 53684
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 68
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 58
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 58
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 58
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 4
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 206
Lowest Performance Percentage 68
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 5
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 206
Lowest Performance Percentage 72
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 6
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 206
Lowest Performance Percentage 79
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 7
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 206
Lowest Performance Percentage 79
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 8
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 86
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 9
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 86
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 10
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 86
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 11
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 203
Lowest Performance Percentage 86
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 12
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 152
Lowest Performance Percentage 82
Lowest Throttle Percentage 4
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 13
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 152
Lowest Performance Percentage 86
Lowest Throttle Percentage 4
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 14
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 152
Lowest Performance Percentage 86
Lowest Throttle Percentage 4
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 15
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2700
Maximum Performance Percentage 152
Lowest Performance Percentage 86
Lowest Throttle Percentage 4
Performance Controls Type ACPI Collaborative Processor Performance Control
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No

[Edited the thread to add issue detail]

Best Answer

Answers

  • Puraw
    Puraw ACE, Member Posts: 9,739 Trailblazer
    edited June 18 Answer ✓
    Options

    Your laptop is only 2 years old and may have a bad/loose battery cable/terminal, I recommend bringing it to Acer Services in your country, include the power adapter.

  • Sauryab
    Sauryab Member Posts: 3 New User
    Options

    iits only 10 months old but the problem is i am outside of the warranty zone country. Will try it

  • StevenGen
    StevenGen ACE Posts: 10,447 Trailblazer
    Options

    I suggest that you do a cmd prompt battery report and convert the web page to PDF through the … dots at the top of the right-hand corner of the web page and use the Print option to convert to PDF and then send that PDF page to us. As the problem that you could have is that the AN515-58 batteries soldered mainboard fuse has melted and the battery is locked and will not charge or work. this phenomenon needs a battery analyzer to fix and also the battery needs to be opened and that fuse needs to be resoldered so that the battery can work and charge again.

    The best option is for you to take your AN515-58 to either Acer Tech support or an experienced technician in your area as there is a reason why the battery of your AN515-58 laptop has failed as a 2023 laptops battery like the AN515-58 should not fail so soon and/or be unchangeable also. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Sauryab
    Sauryab Member Posts: 3 New User
    Options

    I dont know how but i always used laptop while plugged in that might be issue. So there was very less time i let it go to 0% in battery and when i am not using it was just off the plug

  • StevenGen
    StevenGen ACE Posts: 10,447 Trailblazer
    Options

    Having the battery always plugged in 24.7 should not affect the battery condition at all. I've been using laptops with their battery plugged in 24/7 for many years and their batteries have always lasted 6 years or more. I'm using 2.5 years old Nitro 5 AN515-56 now with it being plugged in 24/7 and the battery is charging 100% and fully and its state has only deteriorated by 20% overall from its design capacity.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 320
    Options

    Remove the charging cable and see if your laptop remains on, or if it still powers off. If your laptop turns off immediately when you unplug it from a power source, it means your battery is not working. Most likely, your battery has reached the end of its useful life and has stopped holding a charge.