My Acer Nitro 5 with Win 11 can not see external CD drive and cell phone!

waterwalk

Hello! My Acer Nitro 5 with Win 11 can not see external CD drive and cell phone! When I plug them in, a sound appears, as if a new device is added. However, CD drive and cell phone does not appear on the My computer menu. Cell phone does not show a pop up window with selection of communication mode. However, plugged in CD deive is operational (I acn open it and put a CD disk inside) and cell phone is charged. There are no problems with scanner, printer, USB mouse and flesh memory - all is detected and working great. I tried various models of CD external drives and cell phones - the same problem! I installed all the updates for Windows 11! It does not help! Please advise.

Alejandro_AC

Hi @waterwalk Please indicate the computer model and Windows version.
Are you using a docking stations?
For the phone do you use the original cable from the phone itself?
Some phones need their own application to access their folders, what brand is it?

Greetings.