SpatialLabs Go doesn't work on Predator PH315-55s laptop

SpontaneousTaunt
SpontaneousTaunt Member Posts: 1 New User

A few months ago I purchased the Acer Predator SpatialLabs Edition laptop, and while I'm able to play back 3D videos using the player, use the model viewer and play 3D Ultra and 3D+ games, I'm completely unable to use the "Go" utility to view 3D side-by-side photos or use fullscreen apps with side by side content, as clicking the button onscreen or pressing the hotkey does nothing.

After investigating further I discovered that the system log shows "SpatialLabs Display Service.exe" is crashing every 5 seconds with exception 0xc0000409 (which is a stack overflow), but this continues to happen even when the other 3D apps like the model viewer are running successfully, so I don't know if it's related to Go specifically.

Software versions:
SpatialLabs Experience Center: v1.4.366
SpatialLabs Display Service: v1.03.2030
SRService: v1.27.5

Answers