Helios 16 neo CPU temp overheating and control issues (ph16-72)

ChrilleRR

Hi,

I recently bought the new helios 16 neo with the latest 14900hx cpu, like the previous model it still runs hot as hell. 90-100c in turbo mode, 85-90 in performance mode(still hit 100 sometimes). The bad thing is you cant change processor state to 99%, u cant unlock cpu undervolting in bios either. fn+tab dont work either with the latest. Hitting 100 and above seems fine some say because its meant to handle it..but sure it will kill the chip longterm..

Is there someone who have find some settings that work for the latest version? :(

[Edited the thread to add issue detail to the title]

StevenGen

https://community.acer.com/en/discussion/707211/helios-16-neo-cpu-temp-overheating-and-control-issues-ph16-72

There are no mods for these laptops as they are made to run in those temp ranges, if you have any high temp laptop turning off issues contact Acer as that should not be happening, contact Acer in your country and work out a solution with their technical support. Good luck.

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ALirezaFruit

Hi Bro/Sis, I also have the same model. Apparently it is supposed to be hot most of the time (based on what people said online and the fact that the keyboard doesn't get really hot even when cpu is 100c.) But I would still prefer my laptop cool. So, I did read some things about turning turbo boost off in BIOS (which I did not manage to do) but, I also read that it is not suggested for people who play games. Anyway, what I do to reduce temperature is put fan mode on custom and increase it manually. Don't know if doing so is bad for the device but it sure does help. Please let me know if you find better ways of cooling. good luck.

bosco1234

I am using Core Temperature (free app) to log the temperature, and have been observing that BSOD is getting more common, sometimes even when I am not doing anything. am a photographer, using Lightroom. Even on low load, it hit 100 degrees (above 80 to 100 often), and the load is always showing below 20%.

My acer Tech seems to blame it on the 3rd party ram and NVME (Samsung Evo Plus) for the crashes, seemingly saying that if all these BSOD are due to these, my Acer warranty will be void. Later when I point out that it's been running hot (show video proofs of rendering and non rendering), he tries to say there's many other users saying Lightroom is to blame, and it's mentioned often in online forums.

Everything seems not to be Acer's fault -_-

I got a feeling this is going to be my first and last gaming laptop from Acer. Didn't have this BSOD issue from Asus Gaming series since their 10th Gen Intel and 12th Gen. Thought I give Acer a try and it's even heavier for a smaller screen (16" at 2.9kg while Asus is only 2.2 kg at 17.3"), not to mention about Acer's monster adaptor weight 1.2 kg for 330W, which throttles the performance for overheating anyway.

I hope they come up with another BIOS update soon to limit the power, I will gladly choose slightly lower performance over BSODs which throttles anyway, and it will cause so much data corruption.

After 3 years warranty, will change out of it with my extended warranty as the BSOD is unsolvable. Just poor Harvey Norman who chose to take up their product for coverage.