I have an Acer Nitro 5 and I need help with BSOD error.

Jaymin90

I have an Acer Nitro 5 that has been sitting at the service center for 45 days. It started having a BSOD error. My observation was that it only occurred when it was plugged in for charging and the screen blacked out. The service center guy said the problem was with the motherboard, so he changed some parts including the keyboard as it was sorted according to him. After all these changing parts, the blackout screen problem is fixed but the BSOD error still pops up while the laptop is plugged in for charging. The laptop works smoothly while not plugged in for charging. Need Assistance.

[Edited the thread to add model number to the title]

StevenGen

https://community.acer.com/en/discussion/707083/i-have-an-acer-nitro-5-and-i-need-help-with-bsod-error

What is the exact Nitro 5 model number laptop that you have, it should be something like AN5155-xx and what BSOD errors titles are you getting, as all this is very helpful in fixing your BSOD problems. So, as you are experiencing a Blue Screen of Death (BSOD) when plugging in your laptop charger and this can be from numerous potential reasons, I'll give you some basic troubleshooting steps that you should take to address these issues in the following ways:

1. Faulty Charger or Power Supply:
   • The fact that the BSOD occurs only when you charge your laptop suggests a possible issue with the power supply or charger.
   • Try using a different charger (preferably the one that came with your laptop) to see if the problem persists.
2. Battery or Charging Circuitry:
   • If the battery or charging circuitry is malfunctioning, it could trigger a BSOD.
   • Consider checking the battery health and whether it needs replacement.
3. Driver or Software Issues:
   • Sometimes outdated or incompatible drivers can cause BSODs.
   • Ensure that your laptop’s drivers (especially those related to power management) are up to date.
   • You can also try uninstalling and reinstalling the AC adapter and battery drivers.
4. Overheating or Power Settings:
   • Overheating due to excessive power consumption might lead to BSODs.
   • Check your laptop’s power settings. Sometimes the High Performance power plan can cause issues with dual graphics (integrated and dedicated GPUs).
5. System File Corruption:
   • Run the following commands in an elevated Command Prompt (open Command Prompt as administrator):
     • dism.exe /online /cleanup-image /restorehealth
     • sfc /scannow
   • These commands check and repair system files. If any integrity violations are found, they will be fixed.
6. BIOS and Chipset Updates:
   • Download and install the latest BIOS and chipset drivers from your laptop manufacturer’s website.
   • Sometimes firmware updates can resolve compatibility issues.
7. Driver Verifier:
   • Enable the Driver Verifier to identify problematic drivers.
   • Let your computer crash three times, then disable the verifier. Share the newly created minidump file for further analysis.

I’ve provided general troubleshooting steps to address the BSOD issue when charging your laptop. Remember to consult your laptop manufacturer’s support or seek professional assistance if needed. See these posts at Microsoft as we can go into more detail with analyzing the minidumps generated by crashes with WinDBG, see this link for further details, If you have specific details about your laptop model, feel free to share them for more tailored advice!. Good luck and hope this helps you out.

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