Driver issue, pixel drop in Acer nitro 5 AN515-44 (AMD) model with windows 11

Abhishek65
Abhishek65 Member Posts: 5 New User
edited June 9 in Nitro Gaming

I have an acer nitro 5 AN515-44 (AMD) model with windows 11. After multiple screen replacements now it has a new problem of pixel drop while media playback, web browsing, office work which uses integrated amd gpu, interesting thing is there is no pixel drop while gaming. I have tried to reach acer for it, but their engineers provide no solution. If any body had been facing the same issue and got it fixed kindly help me. I will be attaching a slo mo video for reference.

This is the last i am buying from acer, because of their incompetent team and user experience. They better work on their driver updation part for smooth user experience. They have been nothing but a pain since i bought this laptop from the official site.

[Edited the thread to add model number to the title and add issue detail]

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,240 Trailblazer
    Answer ✓

    Have you tried disabling "hardware acceleration" in browsers!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,013 Trailblazer

    HI @Abhishek65 is the graphics driver the one provided by Acer or have you downloaded the driver from the card manufacturer?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Abhishek65
    Abhishek65 Member Posts: 5 New User
    edited June 8

    The driver is downloaded from the official acer driver site

  • Abhishek65
    Abhishek65 Member Posts: 5 New User

    I have tried everything from fresh installation of windows to driver updation, nothing helped

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,240 Trailblazer
    Answer ✓

    Have you tried disabling "hardware acceleration" in browsers!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Abhishek65
    Abhishek65 Member Posts: 5 New User

    Yes,but no changes

  • StevenGen
    StevenGen ACE Posts: 11,522 Trailblazer

    Don't buy an AMD laptop as the Intel based laptops are more reliable and have better support, its not Acer, As having screen replacements from the get go is not a good sign and you should have insisted on a new laptop.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Abhishek65
    Abhishek65 Member Posts: 5 New User

    Can anyone please send me a screenshot of the amd drivers that is being used in the laptop specified above. If possible the driver.exe file.