How to fix this micro stuttering issue in Acer Predator Helios Neo 16

Sreex1909
Sreex1909 Member Posts: 1 New User

I bought Acer predator helios neo 16 i5-13500HX RTX4050 version last month, from then i had facing micro stuttering in certain areas such as scrolling web page, watching youtube, even on basic windows animations such as minimizing a widow, opening task view even with no app opened in the background. I am so disapointed about this thing because i bought it for 1 lakh and after 1 month i am feeling such micro stutters which is so annoying . While playing games i never faced any micro stutters

I updated all video drivers (Both integrated and Dedicated). I tried downgrading drivers . I reinstalled windows 3 times hoping it might help with that issue and nothing is working as off now. This micro stuttering is really annoying when doing some serious work and i can't fix it. I tried all this methods and still it isn't helping. I even debloated my windows. I tried tweaks and it doesnt't even worked

This issue mainly happens when i am on integrated graphics. While i switch to NVIDIA Graphics it is still there but is not as bad as it is on integrated graphics

This laptop is still in warranty as it was bought on 23/4/2024. I am so disapointed and still trying to fix this issue and failing. As of now i can't claim warranty as i am a student and i am away from my house and daily driving this device for my studies.

I need some help regrading this issue. I hope you guys might help. .Thanks

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,490 Trailblazer
    Answer ✓

    If your laptop is under Acer warranty you should NOT have reinstalled windows and/or changed anything on the laptop. Best is for you to send the laptop to Acer India and get them to fix your pHN16-71 laptop as you must have done something that needs an Acer technician to fix. Good luck.

    Have you updated the bios and have you got all the windows, Intel and Nvidia updates that the laptop need updated as that is essential for this laptop to work 100%.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • StevenGen
    StevenGen ACE Posts: 12,490 Trailblazer
    Answer ✓

    If your laptop is under Acer warranty you should NOT have reinstalled windows and/or changed anything on the laptop. Best is for you to send the laptop to Acer India and get them to fix your pHN16-71 laptop as you must have done something that needs an Acer technician to fix. Good luck.

    Have you updated the bios and have you got all the windows, Intel and Nvidia updates that the laptop need updated as that is essential for this laptop to work 100%.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍