Why do my sound devices not work at boot on Aspire 3

Kevin_Beck1951
Kevin_Beck1951 Member Posts: 14 New User
edited June 7 in Aspire Laptops

This problem has occurred only in the past three months. It was not present when I purchased my machine late in 2023.

When I boot my Aspire 3 I hear a short burst from my sound devices and then they all go off as if they have been disconnected - they are AMD High Definition Audio, JBL Pebble speakers connected via USB), Soundbar (Bluetooth), Real Tek Audio (Philips Monitor).

I have watched endless videos, researched similar problems posted by many laptop owners of numerous models Lenovo, HP, Toshiba et al, I have read fixes proposed by Microsoft support, run the Windows Troubleshooter, updated all audio drivers (many times) to the device factory latest drivers, wound drivers back to Windows generic, gone back to previous Windows updates. Checked if services are running and setting the audio to automatic.

The only solution that works every time is to uninstall all devices and restart my Acer.

When I go onto the web my soundbar (which is set as default) comes on at 100% volume, I lower the sound. If I let my Acer go with no active web sound or other input the bluetooth disconnects but does not come back on when I watch a video or live channel. My JBL Pebble speakers then come on with the sound on mute and input at zero and when I unmute the device and increase the sound level they work instantly and become the the default.

Last week I downloaded EarTrumpet so I can see what every device is doing on a single dashboard, when they are muted, on or off.

Has anyone experienced these issues or knows why they are caused?

Thank you

Kevin

[Edited the thread to add model name to the title]

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