Acer Nitro 17 black screen requiring full restart. I have had an issue with the display freezing

DeathByMeech
DeathByMeech Member Posts: 1 Newbie
edited June 2024 in Nitro Gaming

Since day 1 of having this laptop, I have had an issue with the display freezing, going black, and requiring a full reboot to turn back on. I have updated all drivers, reinstalled software through AMD and NVIDIA, updated the laptop, and sent crash reports to AMD after the hangups. I also performed a factory reset and still nothing. I have no issues while gaming when switching to NVIDIA GPU only, so I'm thinking the issue is with the integrated graphics. It occurs every day as long as I am not actively gaming.

APU - AMD Radeon™ 780M

CPU - AMD Ryzen 7 7840HS w/ Radeon 780M Graphics

[Edited the thread to add issue detail]

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