My acer predator helios neo 16 PHN 16-72-962U top lid is electrified?

MostafaSR99
MostafaSR99 Member Posts: 2 New User

I was passing my hand on my laptop top lid and I felt something like a vibration. At first, I thought it's the effect of the material, but I tried to remove the charger and try again, I felt nothing. So, is it normal? Has anyone encountered the same issue with this laptop or other laptops and is there a solution for it? (My laptop is a Helios neo 16 with core i9 14900hx and rtx4060)

Best Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer
    Answer ✓

    Hi @MostafaSR99 what you are saying happens when the power supply is not connected to a grounded outlet. If possible, always use wall outlets or, if you are going to use a cable extension cord, make sure it also includes a grounding plug.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer
    Answer ✓

    It is not a problem with the equipment and will not affect its operation, however, for greater peace of mind, please do so and contact the seller, tell me about the problem and let me know.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer
    Answer ✓

    Hi @MostafaSR99 what you are saying happens when the power supply is not connected to a grounded outlet. If possible, always use wall outlets or, if you are going to use a cable extension cord, make sure it also includes a grounding plug.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • MostafaSR99
    MostafaSR99 Member Posts: 2 New User

    Unfortunately I don't have a grounded outlet but is this an issue with the charger or the laptop itself so that this happened? and should I contact the seller to fix the issue? I just bought it yesterday and I want to know if this is normal maybe

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer
    Answer ✓

    It is not a problem with the equipment and will not affect its operation, however, for greater peace of mind, please do so and contact the seller, tell me about the problem and let me know.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)