Terrible Keyboard Lag + Event ID 1025 on AN16-42

ifhipistg1025
ifhipistg1025 Member Posts: 1 New User
edited June 2024 in Nitro Gaming

The keyboard (both built in and externally connected) on my laptop will freeze every 20~ seconds, for about 1.5~ seconds, and I have not been able to fix it which led me to the event viewer. In the event viewer I found Event ID 1025 occurring literally once a second on my machine, and I cannot find any info on this error online. Event info is as follows -
"The description for Event ID 1025 from source AcerDeviceInfoAgentService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

1
Unknown service control 4

The system cannot find the file specified"

Acer Support claims they have no info on event id's even though it is directly related to their device. Any help with either the keyboard lag or event id 1025 issue would be appreciated.

Essentially identical problem with this post here (which was never solved)

Every external device including mouse and monitor works just fine, I have reinstalled and updated drivers for keyboard, chipset, .net framework, and ran multiple DISM and SFC commands in powershell to no avail.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,523 Trailblazer
    edited June 2024

    Uninstall all the Acer apps on your laptop, except NitroSense, in Windows Add or Remove Programs, after that check in Windows Services and Task Scheduler-Library if you see AcerDeviceInfoAgentService or any reference to these Acer apps you just uninstalled, disable those, also check Task Manager-Startup, disable those too and reboot. Refresh your System image, go online and open the Command Prompt as Administrator, paste this line: Dism.exe /online /cleanup-image /restorehealth and press Enter. After completion paste this in the Command Prompt: SFC /scannow and press Enter, that should finish with "…did not find any integrity violations".