Nitrosense cannot work properly! keyboard lighting changed out of my control (Nitro 16 AN16-41)

bcefedgn
bcefedgn Member Posts: 2 New User
edited June 2024 in Nitro Gaming

I bought this laptop 1 month ago. Yesterday, keyboard lighting changed out of my control, and I couldn't change it in NitroSense, so I decided to remove NitroSense services from Windows Control Panel, and download it again. But when I download the latest version from website, surprise, my NitroSense button is not working now. Also, I checked the Windows Control Panel, and I couldn't find "NitroSense Service", there was just "NitroSense Installer". I removed and installed it again, but everytime that I try, the Setup File installed just the app that is named "NitroSense Installer", not service.

The first weird thing is, after everytime that I try and install "NitroSense Installer", Windows Updater detect new drivers that are about Acer services, but they do not help to NitroSense's work.

The second weird things is, when NitroSense was in my computer, I could find it in Microsoft Store, but now I cannot find it. I tried find it from internet, and start with Microsoft Store but I couldn't because when I tried open the page of NitroSense, the "download" button is not visible.

So, I cannot open NitroSense, even I cannot install NitroSense Service too.

[Edited the thread to add issue detail]

Answers

  • bcefedgn
    bcefedgn Member Posts: 2 New User

    Windows Control Panel (there is just NitroSense Installer)

    Windows Updater (drivers)

    And Microsoft Store (there is no download button)