Keyboard backlight option not showing up in PredatorSense Scenario Profile even after uninstalling.

wangyel
wangyel Member Posts: 1 Newbie

Hello, I've encountered a problem regarding the keyboard backlight and I'm hoping to find some help. It's been about 11 months since I have had my Predator Helios Neo 16 and about 2 months ago I had to replace my motherboard because of a hardware issue and its back to working fine and can even take long hours of hard use.

Although the system is working fine, it has been hard to work under dim light since I can't turn on my keyboard lighting as the whole option to turn it on in the PredatorSense Scenario Profile is non-existent and there were no options in the settings or any other tabs except for the "Sticky Keys" and "Keyboard backlight Off after 30 second" which does nothing. I've tried installing the latest updated one from the website even though my PredatorSense Software was already upto date , and I've also tried restarting the AcerLightingService (which was already running) manually from the Services>Task Manager App but to no avail.

I've looked at Reddit and other websites to look for any kind of solution but haven't found any that could help me or is related to my problem so I've come here hoping I would find some help. Could anyone please assist me?

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